Terms of Service Agreement:

The terms set forth by this agreement shall refer to the use of the PrimalHardwere LLC website and the placing of an order and purchase of merchandise from PrimalHardwere, LLC.

We intend to rely upon these TSA's. These TSA's are designed to inform you what we expect from you and what you can expect from Us in effort to avoid any misunderstandings. It is important that you read and understand these TSA's before You place any order for merchandise from Us.

We reserve the right to change these TSA's at any time and without any prior notice. If you find these TSA's unclear, objectionable, or unintelligible in any way, then please contact our customer service department for clarification before you proceed to place any order.

The following definitions shall apply to this Terms of Service Agreement:

"TSA" or "TOS" shall mean this entire "Terms of Service Agreement".

"You" or "Your" shall refer to any person or entity that offers to, or actually enters into, any contract with PrimalHardwere, LLC.

"We" or "Us" and “Our” shall refer to PrimalHardwere, LLC.

By agreeing to these TSA's, you represent and attest to Us that you are over the age of eighteen and are legally allowed to view the contents of this site.

The benefit of any contract You enter into with Us is personal to You and only You can enforce its contractual terms.

If any provision of these TSA's is unenforceable this will not stop the remainder of the provisions from being enforceable.


You must be eighteen years of age or older to purchase merchandise from Us.

When you order merchandise from Us, you agree to offer to purchase goods which is accepted by Us when Your order is shipped.

By placing Your order from Us you agree to pay the price(s) published on Our website and the shipping and handling costs required for safe and confirmed delivery. However, in the event Our published price is in error, then we will inform you of the error as soon as we discover it and furnish you with the correct price, asking You if You still wish to proceed with Your order with Us. If You do not confirm Your order with Us within 7 days, then we will presume that You did not wish to continue with your order with Us and We will issue you a prompt full refund.

We accept payments via major credit cards such as Discover, Visa, MasterCard or American Express, debit and prepaid gift cards, and PayPal. Your charges will be billed as 'PH LLC', or if you choose to pay with a card through PayPal it will show up as 'PayPal *PH LLC' on your card statement. Your card will be charged as soon as your order has been placed.


It is Your responsibility to provide Us with an accurate address and other related information required for delivery, confirmation, and communication. You alone assume the risk of any losses, consequential or otherwise arising therefrom. Insurance and tracking are recommended services to minimize Your risks.

Your shipping times and receipt of merchandise will vary upon several factors including: the distance between Your shipping address and Our location, the carrier service, and may- in some cases-be delayed by customs. We reserve the right to refuse to ship to any address, for any reason(s), in which case You will receive a full refund.

We manufacture most of the goods sold on Our website and, therefore, delivery times may be affected by stock levels and manufacturing intervals. These limitations are particularly applicable to custom orders. Please allow four to six weeks for delivery. If a product is taking abnormally long to produce, we will do our best to furnish You with status updates.

If Your goods should arrive in a damaged condition or You find a shortage, then please contact us immediately for claim service. Claims must be submitted within fourteen days of receipt of Your order.


We will be required to share shipping information with third party shipping companies for the delivery of Your goods. Your order information may be used by Us to establish statistical sales data for marketing purposes. Any other information we acquire will be kept strictly confidential and may be removed from our information system upon written request. Your information will not be sold to third parties.

Your data is protected by our Privacy Policy.

Right of Refusal:

We reserve the right to refuse sales or service for any reason at any time. However, such refusal will not be based on religion, race, or other inappropriate reason.

Returns and Refunds:

All sales are final and non-refundable except in the instance of a manufacturer's defect. Please notify us immediately and return the goods in UNUSED, clean condition. If You use the product, then YOU OWN IT. It is your responsibility to examine all products upon receipt for damage or defect.


All merchandise sold by Us are intended as novelties only. By placing Your order You hereby agree that you are purchasing our merchandise as a novelty and to hold Us not responsible and indemnify Us for any injuries that may occur from Your use of Our merchandise, Your use upon third parties, or the use by Your transferees. You hereby assume all risks in using any merchandise sold or distributed by Us. If You have concerns or reservations about specific products, then please contact Our customer service department.

We warrant that the item you will receive is the exact same one(s) that You ordered. We specifically disclaim all other product warranties, expressed or implied, for fitness or for any specific purpose(s).



Any dispute relating in any way to Your purchase of Our merchandise will be governed by and construed under the laws of the State of New Hampshire without regard to choice of law provisions. By placing an order and purchasing from Us you are entering into an agreement in the State of New Hampshire and irrevocably and unconditionally submit to the jurisdiction of the Courts of Grafton County, New Hampshire and of the United States of America for the District of New Hampshire and agree that any legal action or proceeding relating to any issue arising therefrom shall be brought only in such courts.

Privacy Policy:

We are committed to respecting and protecting the privacy of visitors to our website as well as the privacy of Our customers who buy from Us. For visitors, we've structured our website so that, in general, you can visit us on the web without identifying yourself or revealing any personal information. For customers, once you choose to provide Us with any personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with Us unless indicated otherwise.

Our website conforms to the requirements of the Data Protection Act, 1998.

Visitors to our Website - what information do we collect?

When you visit Our website, Our web server collects basic user information about you that includes your IP Address, your browser type and version, your locally configured language and locale, and the pages within our web site that you visit. We may at times also use cookies, which are small pieces of information that a web site can store in a designated file on your computer. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the website can tailor its operation to your needs, likes and dislikes. We may aggregate information collected from other Websites in order to better tailor our website and products to your interests.

Members of our Website - what information do we collect?

When you visit Our website and log in as a registered member, Our web server collects additional information about you, including your email address, your nickname and your specified preferences. If you email Us, Our website will collect the contents, subject line and other information relating to emails you send to Us.

Purchasers on our Website - what information do we collect?

When you make a purchase through our website, Our web server collects additional information about you, including product purchase and order history and payment transaction IDs. We do not store financial information (credit card numbers, CVV code, etc) for any reason.

Visitors from advertisements on other websites - what information do we collect?

When you click on an advertisement for Us on another website, Our web server collects additional information about you, including the name of the website you were visiting, the URL of the page you were viewing before clicking on the advertisement, and the content of the advertisement you clicked on. We may also collect information regarding how many times an advertisement was shown to you before you clicked on it.

How is information collected?

Information is collected via the following methods:

  • Information gathered from browsing Our website
  • Information submitted when you register for an account with Us
  • Information submitted when you place an order with Us
  • Information submitted when you contact Us via our system
  • Information submitted when you send us an email, or phone Us
  • Information gathered from advertising publishers via 'inbound links', when you visit Our website by clicking on an advertisement on another website

Who do we share data with, and why?

We share data for the purpose of providing services to you, such as manufacturing and shipping your order.

Shipping Companies

We share your name and shipping address, order number, the value of your order and (for orders outside the US) the contents of your order with our shipping providers. We do this in order to deliver your order to you, to allow you to track your order while it is being shipped, and to comply with a country's Customs regulations.

Payment Providers

We share your name, email address, billing address, shipping address, financial information including credit card information (we do not store this ourselves), your order number and the value of your order with our payment providers. We do this in order to process payment for your order.

When would we disclose this information?

We may disclose this information in order to perform the tasks listed above in 'Who do we share data with, and why?'.

We will not disclose customer personal and account information to others, unless we have reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Ours, Our customers, or others, or where We have a good faith belief that the law requires such disclosure.

We also will not, except for reasons stated below, disclose to third parties personally identifiable customer information. The circumstances under which We will disclose such personally identifiable information are when:

  • It is necessary in order to provide service to the customer;
  • It is necessary to protect the legitimate interests of Ours and Our customers;
  • It is required to cooperate with interception orders, warrants, or other legal process that We have been lawfully served with and determine in our sole discretion to be valid and enforceable;
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Us and appear to pertain to the commission of a crime.

What do we use this information for?

We use this information for a number of purposes, including generating statistics and reports on website activity and improving our website. We use it for the purposes of marketing, to facilitate the sending of targeted communications promoting Our products that you may be interested in, improving the content and relevancy of Our advertisements, and tailoring the content of Our website to your interests. We also use this information for the purpose of order fulfillment, to obtain and manufacture items on your order, to ship and deliver your order, to contact you in the event of a problem with your order, and to contact you to update you on the progress of your order.

You may opt out of receiving communications and/or notices of new or enhanced products, services or related services from Us by clicking on the 'opt out' link within email communications sent to you. You may opt out of electronic communications at any time.

Please note, however, that We reserve the right to send information directly relevant to your order and Our account at Our discretion; this is to allow us to fulfill your order and to deal with any problems with your order or account which may occur. You may request that your entire account (and all personally identifiable information) be deleted by submitting a request, listing your email address and reason for removal using our contact form.